AGB

These Terms of Service govern your use of nortexmillwork.com and your purchase of products from Nortex Millwork. By accessing our website or placing an order, you agree to these Terms.

1.Business Information

This website is operated by Nortex Millwork, 1135 E Plano Pkwy #5, Plano, TX 75074, United States.

E‑mail: info@nortexmillwork.com.

Phone: +1 972 665 0614.

2.Eligibility

By placing an order, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website with permission from a parent or legal guardian.

3.Products

We make reasonable efforts to display product information accurately, including product names, images, colors, sizes, materials, dimensions, availability, and descriptions. Colors, textures, finishes, and natural materials may vary depending on screen settings, lighting, natural material variations, manufacturing batches, or photography. Product dimensions may have minor tolerances unless otherwise stated.

4.Orders

When you place an order, you make an offer to purchase the selected products. We may accept, reject, cancel, or limit an order for reasons including product unavailability, payment failure, suspected fraud, pricing or listing error, shipping restrictions, incomplete address, compliance or legal concerns, carrier inability to deliver, excessive order quantity, or other reasonable business reasons. If we cancel an order after payment, we will refund the amount paid.

5.Pricing and Payment

Prices and available payment methods are shown at checkout. You agree to provide current, complete, and accurate billing, shipping, and payment information. You authorize us and our payment processors to charge the selected payment method for the total order amount.

6.Shipping and Delivery

Shipping terms are described in our official Shipping Policy. Delivery dates are estimates unless expressly stated as guaranteed.
We ship to customers located in the United States, Germany, Netherlands, France, and Austria. For international EU orders, customs clearance and import procedures may affect delivery times and may incur local duties or taxes payable by the customer.

7.Returns and Refunds

Returns and refunds are governed by our official Return and Refund Policy and any mandatory consumer rights that apply in your country of residence (United States, Germany, Netherlands, France, Austria).

8.Cancellations

Cancellation requests are governed by our order processing rules and applicable consumer law. Order cancellation eligibility, processing timelines, and refund rules follow the terms stated in our Shipping Policy and Return & Refund Policy.

9.Product Safety and Use

You agree to use products safely and according to instructions, warnings, assembly guides, and product documentation. Furniture should be assembled, installed, maintained, and used only as intended.

10.Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, layout, designs, and other materials, is owned by or licensed to Nortex Millwork unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without written permission.

11.User Submissions and Reviews

If you submit reviews, photos, comments, or other content, you grant us a non‑exclusive, royalty‑free, worldwide license to use, reproduce, display, and distribute such content for business, marketing, and website purposes.

You are responsible for ensuring that your submissions are accurate, lawful, and do not infringe the rights of others.

12.Prohibited Uses

You may not use our website for unlawful, fraudulent, harmful, abusive, misleading, infringing, or unauthorized purposes. You may not interfere with website security, attempt unauthorized access, upload malicious code, scrape data without permission, or misuse our services.

13.Third‑Party Services

Our website may use third‑party services, including Shopify, payment processors, shipping carriers, analytics providers, marketing tools, and other service providers. Third‑party services may be subject to their own terms and privacy policies.

14.Limitation of Liability

To the maximum extent permitted by law, Nortex Millwork is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products. Nothing in these Terms limits liability where such limitation is not permitted by law.

15.Mandatory Consumer Rights

Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection laws.

Consumers located in the European Union (Germany, Netherlands, France, Austria) hold mandatory statutory consumer and withdrawal rights under EU regulations, which prevail over conflicting contractual terms. United States state consumer protection laws also apply to domestic customers.

16.Force Majeure

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including natural disasters, carrier disruptions, customs delays, strikes, labor shortages, supply chain disruption, government action, pandemics, system outages, or severe weather.

17.Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

For consumers outside the United States (Germany, Netherlands, France, Austria), this choice of law does not deprive you of mandatory legal protections under the consumer protection laws of your EU country of residence where applicable.

18.Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date.

19.Contact Us

Store Name: Nortex Millwork

Phone: +1 972 665 0614

E-mail: info@nortexmillwork.com

Address: 1135 E Plano Pkwy #5, Plano, TX 75074, United States

Service Hours : Monday - Friday, 9:00 AM - 5:00 PM (CST)